Your Rights, And How to Hold Us to Them.

01

Who regulates us

Keerti Kumar holds RCIC-IRB Class L3 Licence R1033378, issued by the College of Immigration and Citizenship Consultants (CICC) — the national regulator created by federal statute to license immigration and citizenship consultants and to protect the public. The firm is also a CAPIC member.

Licensees are bound by the College's Code of Professional Conduct and are subject to its complaints, investigation, and discipline process. You can confirm the licence, its class, and its standing on the CICC public register at any time — and you should, for any representative, before you pay them.

02

What we are authorized to do

An RCIC may give immigration advice and representation for a fee, prepare and submit applications, and deal with IRCC, CBSA, and provincial programs on your behalf. The IRB designation additionally authorizes appearances before all four divisions of the Immigration and Refugee Board: the Refugee Protection Division, the Refugee Appeal Division, the Immigration Appeal Division, and the Immigration Division.

Judicial review at the Federal Court must be conducted by a lawyer. If your matter reaches that point, we will say so and help you find counsel rather than stretch our scope.

03

Retainer agreements and fees

Before any paid work begins, you receive a written retainer agreement — required of every licensee — setting out the scope of the services, the fees for them, what is not included, and how the agreement can be ended by either side. Nothing starts until it is signed.

• Professional fees are quoted for your matter, not from a price list, and are stated in the retainer before you commit.
• Government and third-party fees — IRCC and provincial processing fees, biometrics, medicals, language tests, translations, courier — are separate, are set by the bodies that charge them, and are passed through without markup.
• Payments are made to the firm and receipted. Never pay an individual's personal account for immigration services.
• Funds received in advance are held and applied in accordance with the College's requirements, and any unearned balance is returned when the engagement ends.
• Changes in scope are agreed in writing before the additional work is done.

04

What you are entitled to

• An honest assessment of your prospects before you spend money, including being told when we think you should not proceed.
• Advice from a licensed representative, and to know who is doing the work on your file.
• A written retainer, clear fees, and receipts.
• Confidentiality, as set out in our Privacy Policy and required by the Code of Professional Conduct.
• To be kept informed of significant developments, and to have your questions answered in language you can understand — with interpretation arranged where needed.
• Copies of the documents filed on your behalf, and the return of your original documents.
• To be told promptly if a mistake is made on your file.
• To change or dismiss your representative at any time, without having to explain why.
• To complain about us to the College, without retaliation of any kind.

05

What we need from you

A file is a joint effort, and the obligations run both ways. We ask you to give complete and truthful information, disclose anything that could affect the matter — previous refusals, removals, criminal history, or misrepresentation findings — provide documents and instructions on time, keep your contact details current, and pay agreed fees when due.

Under the Immigration and Refugee Protection Act, misrepresentation — including material omissions — can result in refusal, a finding of inadmissibility, and a multi-year bar on entering Canada. We will not file anything we know to be untrue, and we will withdraw from a matter rather than do so.

06

Raising a concern with us first

Most problems are a communication gap and can be fixed quickly. Tell us in writing at info@theninthhouseimmigration.com, or call +1 (778) 919-0026, and set out what happened and what you would like done about it.

We acknowledge complaints within two business days, look into them properly, and give you a written response — normally within ten business days, and with an explanation if a matter needs longer. Raising a concern with us is not a precondition to complaining to the College, and it does not pause any deadline for doing so.

07

Complaining to the College

Anyone — a client, a family member, or a member of the public — may complain to the College of Immigration and Citizenship Consultants about a licensee's conduct. Complaints are made through the Protecting the Public section of the College's website at college-ic.ca, which sets out the current form, languages, and process.

Include the licensee's name and licence number — Keerti Kumar, R1033378 — the dates involved, what happened, and copies of your retainer, receipts, and relevant correspondence. The College investigates, and may refer a matter to discipline. We will cooperate fully with any investigation, and no client will ever be treated differently for having made a complaint.

Fee disputes may also be pursued through the College's process, and privacy concerns through the route set out in our Privacy Policy.

08

Unlicensed representatives and immigration fraud

If someone charged you for immigration advice without a licence, promised you a guaranteed visa, asked you to sign a blank form or submit a false document, or demanded payment to a personal account, that is not a grey area. Report unlicensed or unethical consultants to the College, and suspected immigration fraud to IRCC through the fraud reporting pages on Canada.ca or to the Canada Border Services Agency.

The Legal Disclaimer lists the signs worth knowing before you hire anyone.